DELIVERY & RETURNS
We keep things simple, fast, and transparent so you can order with complete confidence. From production to delivery, everything is designed to give you a smooth, reliable experience.
How long does delivery take for dot painting kits? Delivery typically takes 3–7 business days. All Paint By Dots kits are produced and shipped from Europe, meaning no customs fees for UK and EU customers. Every order includes tracked shipping, so you can follow your delivery from dispatch to arrival.
DELIVERY TIME
Estimated delivery: 3–7 business days.
You will receive a tracking link by email as soon as your order is dispatched.
Can you return a dot painting kit? Standard dot painting kits can be returned within 30 days if unused. Custom photo kits are made specifically for you and cannot be returned unless there is a fault. If your order arrives damaged or incorrect, a replacement is provided quickly without requiring returns.
SHIPPING
✔ Free delivery for most countries
✔ Tracked shipping included
✔ No customs fees or hidden costs
Any applicable shipping cost is always clearly shown at checkout.
RETURNS
We keep our returns policy simple and fair.
Standard designs: You can return unused items within 30 days of delivery.
Custom photo kits: As these are made specifically for you, they cannot be returned unless there is a fault.
IF SOMETHING IS NOT RIGHT
If your order arrives damaged or incorrect, contact us within 48 hours.
We will resolve it quickly with a replacement or solution. No hassle, no delays.
ORDER WITH CONFIDENCE
We remove the uncertainty of ordering online. Fast delivery, clear policies, and reliable quality from start to finish.
You always know what to expect, from the moment you order to the moment your artwork is on your wall.
FREE DELIVERY · NO CUSTOMS FEES · TRACKED SHIPPING